Service Credits
The remedy when an uptime promise is missed
The compensation mechanism in a service level agreement: if availability or response times fall below the committed level, the customer receives a credit against fees. Credits are usually the sole remedy and are capped at a share of the monthly fee, which makes them a service-quality incentive rather than real compensation for a serious outage.
Have a question this glossary can't answer?
Tell us about your matter and a Ruby lawyer will follow up directly.